工作内容和职责 Roles and Responsibilities
Represent Autoliv ”hot line” in resolution of quality issues
Deal with quality problems internally & externally, and getting involved in field quality problem solution.
Develop Customer relationship related to quality rating
Interface with all concerned Autoliv plants on customer quality issues for timely resolutions
Coordinate the disposition and return of all defective products
Coordinate on-site sorting activities and any rework activity
Support the launches of new products at the customer locations
Review product at warranty centers and customer plants to provide data and information for quality reports.
Customer quality window maintenance
Customer satisfaction improvement
Market warranty and customer PPM track and improvement
Continuous improvement
Leading PQ/CQ team to join APS activity
Leading line audit according AS standard and company QA activity
Take the quality role in change case according CCB procedure.
Powerfully organize and drive CQE team to do customer complaint investigation, dig out root cause and improvement action plan for customer complaint case. Reply 8D report to customer in time.
User experience testing knowledge
专业知识要求Knowledge required
Be familiar with quality and environment system requirement(TS16949、ISO9001、VDA6.1、QI、ISO14001).
Be familiar with five quality tools(APQP、PPAP、MSA、SPC、FMEA) and custom requirement.
Be familiar with problem solving and communication internally & externally.
Can very skilled use of technique quality statistics and control of product quality can be very skillful use quality technique for statistics and control the product quality
Good coordination ability, high spirit of teamwork
Excellent English communication skills
leadership